Customer support QA
Human review for AI-drafted support replies.
Before AI replies reach customers, hire a human to check each draft for accuracy, tone, policy fit, missing context, and escalation risk.
- Suggested budget
- $25–$100 per batch
- Deliverable
- Pass, revise, or escalate per reply with corrected wording
- Best for
- Support macros, refund and billing replies, sensitive issues
Example tasks you can request
Keep each task to one bounded input so the reviewer can return clear evidence.
- Check AI-written macros before agents use them with real customers.
- Flag policy mismatches and unsupported promises in refund or billing replies.
- Review tone and risk on complaints, delays, cancellations, and account problems.
- Confirm the reply answers the question the customer actually asked.
- Mark replies that need a human owner's decision.
What the reviewer returns
Ask for evidence, not an opinion. Accept the work when the report has these parts.
- Pass, revise, or escalate recommendation for each reply
- Issue severity and suggested corrected wording
- Policy or knowledge-base references used
- Confidence and uncertainty notes
- Escalation flags when a human owner should decide
Suggested payout ranges
Starting points only. Final budgets should match length, source complexity, turnaround, and reviewer experience.
| Scope | Suggested payout |
|---|---|
| Batch of 5 to 10 replies with the policy to check against | $25–$50 |
| 20 to 40 replies or sensitive billing and refund cases | $50–$100 |
| Recurring weekly sample | $100+ |
How to scope it
Four steps from AI output to an accepted review.
Send the replies and the policy
Include the customer message, the drafted reply, and the policy or knowledge base it should follow.
Say which replies are sensitive
Refunds, cancellations, and complaints get a stricter bar.
Ask for corrected wording
A revised reply saves a second round.
Approve the quote
The operator confirms scope, reviewer, and price before the review starts.
Scope note. Human review reduces risk and creates a review record, but it does not promise perfect accuracy, legal compliance, or a business outcome, and it does not replace professional legal, medical, financial, or compliance advice. GoHireHumans is a listing and payment connector; the reviewer is an independent worker.
Related pages
Neighbouring pages in the AI QA cluster, each with a different scope.
Check one batch of replies before they go out.
Email the drafts and the policy. An operator scopes the review and you approve the quote before anyone starts.